Frequently Asked Questions
How can I contact you?
For any questions, you can contact us at firstname.lastname@example.org. We aim to get back to all emails as soon as possible, but please allow up to 24 hours for a response.
Where is my order?
Once your order has been despatched, we will send you an order confirmation email with your tracking link so you can see the status of your order.
Please note that Royal Mail is currently experiencing some delays due to restrictions and staff shortages as they continue to work through the Covid-19 pandemic.
Whilst the majority of post is still arriving within the specified timeframe, we would recommend opting for the Tracked 24 service.
Where do you ship?
We currently offer shipping to the UK, Europe and Australia. Stay tuned for further updates here.
International buyers, please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what additional costs you may incur prior to completing your purchase.
What payment methods do you accept?
We accept all major credit cards, debit cards & PayPal.
My puzzle arrived incomplete or damaged, what do I do?
Please email us at email@example.com within 48 hours of receiving your order. We will be in touch to rectify.
I'm a retailer, can I make a wholesale order?
We'd love to hear from you! Get in touch at firstname.lastname@example.org with 'Wholesale Enquiry' in the subject line.
I'm an artist, can I collaborate on a puzzle with you?
We're always on the look out for new art — shoot us an email & introduce yourself at email@example.com with 'Artist Collab' in the subject line.
Where can I direct press enquiries?
Well, that's exciting! Please contact us at firstname.lastname@example.org with 'Press Enquiry' in the subject line.